SCC IT Help Desk


SCC IT Help Desk
Faculty / Staff Comment Card



1.	I was very satisfied with the response to my most recent HelpDesk contact:
	Strongly Agree
	Agree
	Disagree
	Strongly Disagree



2.	I am satisfied with the level of Customer Service that I normally receive from the HelpDesk:
	Strongly Agree
	Agree
	Disagree
	Strongly Disagree



3.	The hours of the HelpDesk meet my needs:
	Strongly Agree
	Agree
	Disagree
	Strongly Disagree



4.	I am confident the HelpDesk staff can meet my computing needs:
	Strongly Agree
	Agree
	Disagree
	Strongly Disagree



5.	Our phone system and computer request page are easy to navigate:
	Strongly Agree
	Agree
	Disagree
	Strongly Disagree



6.	What prompted you to contact the HelpDesk?
	Email Password Reset
	Novell Password Reset
	Log-in
	Phone Issues
	Blackboard
	Other Type your response here



7.	Do you currently have a course on Blackboard?
	Yes
	No



8.	I am confident the Blackboard support staff will solve my Blackboard questions:
	Strongly Agree
	Agree
	Disagree
	Strongly Disagree



9.	What could we change to provide better service?
	Type your response here



10.	Please provide any additional comments: (Include your name and phone number if you would like to be contacted)
	Type your response here



11.	Time of recent contact with HelpDesk?
	Day
	Night



12.	Name? (OPTIONAL)

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