SCC IT Help Desk


SCC IT Help Desk
Student Comment Card



1.	I was very satisfied with the response to my most recent HelpDesk contact.
	Strongly Agree
	Agree
	Disagree
	Strongly Disagree



2.	I am satisfied with the level of Customer Service that I normally receive from the HelpDesk:
	Strongly Agree
	Agree
	Disagree
	Strongly Disagree



3.	The hours of the HelpDesk meet my needs:
	Strongly Agree
	Agree
	Disagree
	Strongly Disagree



4.	Our phone system is easy to navigate:
	Strongly Agree
	Agree
	Disagree
	Strongly Disagree



5.	What prompted you to contact the HelpDesk?
	Type your response here



6.	Do you have a class that utilizes Blackboard?
	Yes
	No



7.	I am confident the Blackboard support staff will solve my Blackboard questions:
	Strongly Agree
	Agree
	Disagree
	Strongly Disagree



8.	What could we do to improve your experience when calling the SCC IT HelpDesk?
	Type your response here



9.	Please provide any additional comments: (Include your name and phone number if you would like to be contacted)
	Type your response here



10.	Time of recent contact with HelpDesk?
	Day
	Night



11.	Name? (OPTIONAL)

Thank you for your participation!

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